Founding seats
A founding seat is a single payment for a fixed term — 40 days on a monthly term, 13 months on an annual one. If it is not right for you, write to support@klarenai.com within 3 days of paying and tell us why. We may ask a few questions about what did not work before we approve it; an approved refund is the whole amount, with no partial calculation and no restocking fee. After 3 days from payment, no refund is given. An accepted refund takes at least 7 business days to process. There is no subscription to cancel, so nothing continues after the refund.
Plans that renew
A regular plan paid by credit card through Polar can start with a 3-day trial; you are charged when it ends unless you cancel first. A plan renews at the end of each term until you cancel it from your account; cancelling stops the next charge and never shortens the term you have already paid for.
If a plan is not right for you — a new plan, a renewal, or a month you did not intend to buy, monthly or annual — write to support@klarenai.com within 3 days of the charge and tell us why; once we have reviewed it, we will refund it in full. After that, a cancelled subscription runs to the end of the paid period and is not refunded pro rata, except where the law of your country requires otherwise.
Card refunds are issued by Polar, the merchant of record, to the original payment method, usually within 5 to 10 business days of approval.
QRIS and other Indonesian payment methods
A QRIS, GoPay or bank virtual account payment is a one-time payment in rupiah — nothing renews on its own, and there is no trial attached to it. If the product is not right for you, tell us within 3 days of payment and why. We may ask a few questions before we approve it; an approved refund is the full rupiah amount you paid. After 3 days from payment, no refund is given. An accepted refund is made in rupiah, by bank transfer to an account in the name of the person who paid, and takes at least 7 business days to process, and no more than 14.
The refunded amount is the rupiah figure on your receipt. Because the transaction was denominated in rupiah, you carry no exchange-rate difference between what you paid and what you get back.
The seller for QRIS and other Indonesian payments is Klaren AI, and the payment is processed by PT Midtrans.
Klar Credits
Klar Credits are not refundable, whether or not any of them have been spent. Refunds apply to plans and founding seats only. The one exception is a charge we made by mistake — for example, charging you twice for one top-up — which we return on request, as section 6 describes.
Returning a product
Every Klaren AI product is software, delivered over the internet or downloaded to your own machine. Nothing is shipped to you, so there is nothing to post back and no return address to send it to. A return is therefore the same thing as a refund: you stop using the product, we return your money on the timelines above, and the seat or subscription ends.
If you downloaded a desktop product, uninstall it from your machine when the refund is issued. Your own files, repositories and git history are yours and stay on your machine; a refund does not delete them and we hold no copy to delete.
We do not sell physical goods, and no Klaren AI purchase involves shipping, delivery or customs.
Faults on our side
If a product was unavailable for a material part of a period you paid for, or we made a billing error, you may ask us for a refund. If you ask, we accept it with no questions asked, even after the 3-day window above.
This refund is given only to someone who asks for it. We do not refund anyone automatically, and a fault on our side does not by itself trigger a refund to every customer it touched. To ask, tell us what happened at support@klarenai.com.